Frequently Asked Questions (FAQ)
Having troubles with AMAZONAS Magazine? Our most commonly-encountered questions often have simple, easy answers. If you get stuck or don’t find your problem addressed here, please don’t hesitate to contact our Email HOTLINE: firstname.lastname@example.org, or CALL Toll-Free: 800-217-3523, 9 AM – 5 PM Central Time, Monday-Friday.
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If I subscribe today, which issue will I start with?
In summary, to start a subscription with:
- issue #1 (Jan/Feb) order by the end of October
- issue #2 (Mar/Apr) order by the end of December
- issue #3 (May/Jun) order by the end of February
- issue #4 (Jul/Aug) order by the end of April
- issue #5 (Sep/Oct) order by the end of June
- issue #6 (Nov/Dec) order by the end of August
AMAZONAS is published bi-monthly in November, January, March, May, July, and September. The first issue of a volume (e.g January/February 2020) is published and mails in November (of 2019) and arrives at most subscribers throughout the month of December (again, December 2019 for the Jan/Feb 2020 issue). US-based subscriptions arrive sooner than Canadian and International subscriptions.
The exact dates we generate each issues’ mailing lists change from year to year, so to be on the safe side, our dates here may allow for a week or two of leeway. So, for example, to start with the first issue of a year, you should subscribe or renew by the end of October (although the actual cutoff date may be at a later date in early November). If you are ever unsure, please contact customer service to learn which issue new subscriptions are currently starting with.
A new subscription or lapsed-subscription renewal which misses the particular cutoff date will start with the next issue in line; unfortunately we are unable to start a subscription with an issue that you may have missed. You can purchase missed issues through the AMAZONAS Magazine Back Issue Shop.
All subscriptions include access to the AMAZONAS Digital Edition (log in required). New digital issues are activated roughly 2-3 weeks prior to the cover date (so, the January/February issue goes live in mid-December).
I just subscribed to AMAZONAS, when will I receive my first issue?
Thank you for subscribing! AMAZONAS is published bi-monthly in January, March, May, July, September, and November. Please allow up to 10 weeks for your first print issue to arrive (possibly longer for international shipping). You may begin accessing the digital edition immediately with this link, simply use your email address and password created during checkout.
How do I know how many issues I have remaining on my subscription?
You may manage your account and see remaining issues by logging in at this link. If you have the packaging from a recent mailing, your remaining issues will also show on the mailing label along with your renewal code.
I recently moved, how do I update my address?
I’m trying to place an order, but I don’t have a PayPal account. How can I process my payment with a credit card?
Thank you for your order! PayPal is our credit card processor, and no account is needed to process your payment. Simply proceed to the payment page for your order, and you will be able to enter credit card information instead.
Please note that your subscription order may show as a PayPal charge from Aquatic Media Press LLC on your bank statement.
We do apologize that unfortunately PayPal does not process credit card payments for select countries at this time, such as Turkey and Bangladesh.
I just received the digital edition email, but haven’t received my print copy yet.
The print copies for this issue are in the mail via USPS, please allow 1-2 weeks for your print copy to arrive (3-4 weeks for international shipping). If you experience any further delay receiving your print copy, please contact us so we may look into your account.
FAQ: Digital Edition
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How do I access the AMAZONAS Magazine digital edition?
The digital edition can be accessed by selecting the link at the bottom of our homepage www.amazonasmagazine.com or by following this link. You may log in using your email address and password created at checkout. If you don’t remember your password or haven’t created one yet, click “Forgot Password?” to create a new one.
What do I need to read the AMAZONAS Magazine Digital Edition?
Try before you buy! A sample of the AMAZONAS Magazine digital edition is available to try on any device you may wish to use. Note, certain functionalities are disabled in the sample (e.g. back-issue archive access).
HTML5 Viewer Supported browsers:
- iPad/Phone – iOS 5+ Safari, Chrome 23+, Firefox 19+
- Android – Chrome 23+, Firefox 19+
- Desktop – Chrome 23+, Firefox 19+, Internet Explorer 11, Safari 5+, Microsoft Edge 38+ (Windows 10)
Internet Connection: A broadband connection is required to view our digital editions. Due to the nature of our digital publishing platform, dial-up connections simply do not have enough bandwidth to achieve a satisfactory reader experience.
Offline Access: You can download PDF versions of each issue for offline reading; plan ahead of time! Up-to-date versions of Adobe Acrobat Reader are recommended for the best offline viewing experience.
Firewall/Proxies: If you are accessing our digital edition through a firewall or proxy, check with your network administrator to determine if cookies are permitted. Also, if you are using a proxy (depending on your settings) you may not always be viewing the most current version of the publication platform.
Pop-Up Blockers: If you have a pop-up blocker installed, it may also prevent some functionality on the publication platform.
Display Resolution: Our viewer requires a MINIMUM resolution of 1024×768. Higher resolutions are supported and recommended.
I never needed a password before to access my account or the digital edition, why am I being asked to use a password now?
Prior to this time, AMAZONAS Online Customer Service only utilized a subscriber’s email address for identification, both for logging into our digital edition and for managing subscriber information including changes of address and renewals. Our security update means that most subscribers’ accounts have never had a password associated with them, but going forward you’ll need one to access your account information and more importantly, to view the web-based AMAZONAS Digital Edition (our Kindle, iOS and Android apps run on different systems, and are unaffected). It is extremely easy to generate a password for the first time, along with retrieving a lost one or creating one that is easy for you to remember.
I used to be able to access the whole digital archive, but now I only see back to Jan/Feb 2017. Is there a problem with my subscription?
When the prior publishers of AMAZONAS migrated the digital edition to the new and improved platform, they were limited with regards to the number of back issues they could initially include in the new deployment. Thus, the current digital editions and AMAZONAS app back-issue archives go back to Jan/Feb 2017.
Since Aquatic Media Press took over ownership of AMAZONAS in 2018, we have been looking for options to restore the full digital archive. We hope to have an option available soon, at which point we will notify digital subscribers.
If you’re missing any favorite issues, we do have back issues available for purchase on our website: https://www.amazonasmagazine.com/shop/.
I get an "Unsafe Connection" warning when logging in to the digital edition?
This occurs mainly among subscribers who are using the Firefox browser to access the digital edition through the login page.
The reason for this warning is that you are leaving the “secured” AMAZONAS Magazine website and login page, which utilize an SSL connection, and being taken to the digital edition which is not currently served over a secure connection.
We continue to evaluate this technical issue, and the cost to correct it has proven prohibitive at this time. Rest assured, you are in fact safe to proceed to the digital edition!
Didn’t find it here? Still need help?
Contact our Email HOTLINE: email@example.com, or CALL Toll-Free: 800-217-3523, 9 AM – 5 PM Central Time, Monday-Friday.
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