Creating or Resetting your AMAZONAS Subscriber Password
An important note: magazine subscriber accounts are separate from the back-issue store accounts here on AMAZONASmagazine.com. If you’ve lost access to your account on the AMAZONASmagazine.com website, click here.
In January 2019, AMAZONAS Magazine switched subscription management platforms to a faster and more secure service, Subscription Genius. As part of this change, all subscribers’ accounts are now secured using a password.
But I never had a password?
Prior to this time, AMAZONAS Online Customer Service only utilized a subscriber’s email address for identification, both for logging into our digital edition and for managing subscriber information including changes of address and renewals.
Our security update means that most subscribers’ accounts have never had a password associated with them, but going forward you’ll need one to access your account information and more importantly, to view the web-based AMAZONAS Digital Edition (our Kindle, iOS and Android apps run on different systems, and are unaffected).
It is extremely easy to generate a password for the first time, along with retrieving a lost one or creating one that is easy for you to remember.
Here’s how you do it!
Step 2: Once on the customer service login page, click the “Forgot Password?” link.
Step 3: Enter your email address on the next page, and click “Send Password”.
Step 4: If your email address is on file, you’ll receive a successful confirmation message. A new password is generated and emailed to you.
However, if your email address cannot be found, you’ll receive the error message below.
In these cases, you’ll need to contact AMAZONAS Customer Service by email (firstname.lastname@example.org) or phone (800-217-3523, 9 AM – 5 PM Central Time, Monday-Friday). Otherwise, continue to the next step.
Step 5: Check your email inbox for an email containing a new password.
It will come from email@example.com with a subject line such as “Digital Login for Annie Smith”. Copy the password.
The email typically arrives within a couple minutes, so if you don’t receive it, check your spam filters and junk-mail inboxes. If you still cannot find it, repeat steps 1-4 again to reset and resend a new password.
You can now log in with your email address and the newly-sent password.
Step 7: You can now create your own password.
Once you’ve successfully accessed your account, you’ll see both an area where you can update your mailing address (see upper red box highlight) and a place where you can now manually change your password to one of your own choosing.
Your passwords must match and must be at least 6 characters in length. Once you’ve entered your desired passwords, click “Update Passwords”.
Step 8: If your passwords matched and met any other password requirements, you’ll receive the following success message.
Congratulations, you’ve completely reset your AMAZONAS Subscriber Password, which is used to manage your subscription through this portal and to access the exclusive web-based AMAZONAS Magazine Digital Edition!
If you get any other red error message, simply repeat the process starting at step 7.
Manage Your Subscription – Use your new credentials to access our subscriber services portal with Subscription Genius anytime you need to update your subscription information.
View the latest Digital Edition – Log in with your email address and newly restored password to read the latest issue of AMAZONAS Magazine in our go-anywhere, mobile-friendly, web-based digital edition reader.
If you still require assistance, we’re here to help. You can contact AMAZONAS Customer Service by email (firstname.lastname@example.org) or phone (800-217-3523, 9 AM – 5 PM Central Time, Monday-Friday).
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